The Venue At Flat Rock
Frequently asked questions

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How do I reserve the banquet Hall?

All reservations require a retainer deposit and a signed contract

 

How much is the retainer?

The retainer is 50% of the rental fee

 

Is the retainer refundable?

No, the retainer is not refundable

 

How much does it cost to rent the venue?

Prices vary depending on the rental package you choose

 

What is the cancellation policy?

All cancellations must be done in writing

 

What is your date change policy?

If your event is less than six months away and you wish to reschedule, the remaining balance must be paid before the change is processed.

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Can I use my own caterer?

Yes, we have a flexible vendor policy. You can bring your own or choose from our caterer list

 

What is the caterer/renter responsible for ?

• Caterer/rental party is responsible for setting up the event based on what they are supplying

• Removing all trash generated during the event

• Removing food from the guest tables and buffet tables

 

Can we self caterer ?

• Self catering is allowed with a refundable cleaning deposit.  (will be returned after the event.

• The rental party is responsible for cleaning the kitchen and removing all trash to the dumpster

 

What is the cleaning policy?

• We provide general cleanup of the rental facility

• The rental party is responsible for removing their trash to the dumpster including all boxes, empty bottles party

• Caterer /rental party is responsible for the kitchen cleanup

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What are the ABC guidelines?

• Your are required to apply for a one day Banquet license from the VA ABC Board

• Cost is $55.00 

• Alcohol must be served by a bartender

• Guests may not bring their own drinks

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Are we allowed to decorate?

Yes, you can have your own decorator

 

How much time do we have to decorate?

Decorating time depends on your rental package

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Are we allowed to drop off its before the event?

All deliveries are to be done during the rental period.  Unless you have prior approval from the rental manager

 

Can we leave items and pick them up at a later date?

No, you should remove anything you brought or had delivered during your cleanup hour . Unless you have prior approval from the rental manager

 

Are tables and chairs included in the rental?

Yes tables and chairs are included in the room rental 

 

Do we offer a backup indoor plan in case it rains?

Your reception space would serve as the back up space for your ceremony

 

Are ceremony chairs included in the ceremony & reception package?

We do not offer rental chairs, but have several good companies to recommend

 

Is the outdoor ceremony area covered?

The outdoor area is not covered